Good Services - Decoding the Mystery of What Makes a Good Service
Author(s): Louise Downe
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is, what makes a good service and why.This book lays out the essential principles for building services that work well for users.Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean that it either works for users or doesn't.A practical book for non-practitioners interested in better service delivery, a book to guide their decision making without the need to first learn how to design a service themselves.
Product Information
General Fields
- :
- : Bis B.V., Uitgeverij (BIS Publishers)
- : Bis B.V., Uitgeverij (BIS Publishers)
- : 0.01
- : 01 May 2020
- : .001 Centimeters X 14 Centimeters X 21.5 Centimeters
- : books
Special Fields
- : Louise Downe
- : Paperback
- : 1910
- : English
- : 192